Terms & Conditions

1. Accepting these terms

These terms apply to your use of drshalinisharma.in (the “website”) and to appointments you request through it, run by Dr. Shalini Sharma (“we”, “us”, “our”). By using the website you agree to these terms. If you do not agree, please do not use it.

You must be 18 or older to use the website on your own. A parent or legal guardian should book on behalf of a child.

2. What this website is

The website gives factual information about Dr. Shalini Sharma, her qualifications, the services offered at the clinic and how to reach us.

The website does not promise any cure or particular result. Every patient is different, and outcomes depend on your condition and how you respond to treatment.

3. Emergencies

Do not use the website, a contact form, email or a message to seek help in an emergency, because we may not see it in time. If you or someone else has a medical emergency, go to the nearest hospital or call 112 immediately.

4. Appointments and fees

• An appointment request through the website, phone or message is confirmed only when we confirm it to you.
• Timings can change because of emergencies or the doctor’s availability. We will try to inform you as early as possible, and we ask you to tell us as early as possible if you need to cancel or reschedule.
• Consultation fees and charges for tests or procedures are told to you at the clinic or when you book. Please ask about fees beforehand if you are unsure.
• Please give accurate details about yourself and your health history. Wrong or missing information can affect the care we are able to give.
• Treatment is given only with your informed consent, after the doctor has explained the options.
  
  

5. Teleconsultation

If we offer a consultation by phone, video or message, it follows the Telemedicine Practice Guidelines, 2020. By starting or agreeing to a teleconsultation, you consent to it. Please keep in mind:

• It suits only some conditions. The doctor may tell you that you need to be examined in person, and you agree to come in if advised.
• We may ask for identity details and for reports or images relevant to your problem.
• Any prescription is given at the doctor’s discretion, and the consultation is recorded in your medical record.
• Good internet or phone connectivity is your responsibility. We are not responsible for failures outside our control.
  
  

6. Using the website

You agree not to:

• use the website for anything unlawful, or to harass, threaten or mislead anyone;
• submit false information, or someone else’s personal or health information without their permission;
• try to hack, overload, scrape or interfere with the website or its security;
• send spam, advertising or promotional material through our forms;
• copy or use the website’s content to give the impression that it comes from you or endorses you.
  
  

7. Content and ownership

The text, design, logos, images and other material on the website belong to Dr. Shalini Sharma or are used with permission. You may view the website and print pages for your own personal, non-commercial use. You may not copy, republish, sell or modify the content without our written permission.

8. Third-party links

The website may link to other sites, such as maps, social media or laboratories. We do not control them and are not responsible for their content, services or privacy practices. A link is not an endorsement.

9. Disclaimers and liability

We try to keep the website accurate and up to date, but we do not guarantee that it is always complete, current, uninterrupted or free of errors. The website is provided “as is”.

To the extent the law allows, we are not liable for any loss arising from your use of or reliance on the website, from technical faults or interruptions, or from the actions of third-party sites. Nothing in these terms limits any right you have under law, including the Consumer Protection Act, 2019, or our responsibility for the professional care we give you as your doctor.

10. Privacy

How we collect and use your personal information is explained in our Privacy Policy, which forms part of these terms. Your medical information is kept confidential as required by medical ethics and law.

11. Changes and suspension

We may change these terms or the website at any time. The “last updated” date shows the latest version, and continued use after a change means you accept it. We may suspend or restrict access to the website if these terms are broken or for maintenance or security.

12. Governing law

These terms are governed by the laws of India. Subject to your rights under consumer protection law, courts at Ghaziabad, Uttar Pradesh have jurisdiction over any dispute arising from them.

13. Contact and grievances

For questions about these terms, or to raise a complaint, contact Dr. Shalini Sharma, who is also our Grievance Officer: